Frequently Asked Questions
Services
- Do you accept tool transfers?Answer.
- Would you be willing to help us troubleshoot problems with parts manufactured by another supplier? Answer.
- Do you accept 3D CAD file transfers? Do you use these files to build tooling? Answer.
- Do you provide offshore solutions? Answer.
- Does Pentz service customers in other geographic locations? Answer.
- What about confidentiality? Answer.
Q: Do you accept
tool transfers?
A: Yes, we routinely accept
patterns and tooling from other foundries with minimum modifications.
We also convert tooling used to produce parts from other
alloys. Learn more about our tool
transfers.
Q: Do you accept
3D CAD file transfers? Do you use these files to build
tooling?
A; Yes, electronic CAD file
transfer is our preferred method of receiving part design
requirements. It enables us to translate your file directly
into CNC machine code, thereby saving time and money and
preventing costly mistakes. Learn more about
our 3D CAD file transfer capabilities.
Q: Would you be
willing to help us troubleshoot problems with parts manufactured
by another supplier?
A. Yes, we frequently help
diagnose problems from other foundries. We can also provide
you with a budgetary or firm quote to solve the problem.
Q: Do you provide
offshore solutions?
A: Yes, Pentz has partnered
with high quality casting suppliers in Asia. We back all
product and tooling made by our offshore factories. Our
dedicated account management staff ensure that design,
quality and supply issues are handled seamlessly. Learn
more about our offshore capability.
Q: Does Pentz service
customers in other geographic locations?
A: Yes, Pentz operates globally.
Over 50% of our products are shipped offshore. We routinely
provide JIT deliveries to different regions of the United
States and throughout the world. The real time schedule sharing
capabilities of our ERP make order tracking transparent.
Our electronic CAD file transfer capabilities make sharing
design information fast and easy.
Q: What about confidentiality?
A: Pentz does not share information
about its customers with anyone without first receiving permission.
Your correspondence, specifications, projects and level
of business are held in the strictest confidence.